Mobile devices have become increasingly complex over the years. They are increasingly suited to the requirements of modern working environments and can take over many tasks that used to be done with pen and paper.
However, high complexity also leads to increased susceptibility to errors. Here, companies that use a mobile device management system (MDM) have a clear advantage. We show you how troubleshooting with MDM works.
Prevent Troubleshooting alltogether - with the KIOSK Mode
The KIOSK mode restricts the device's basic user interface. This means that there are only a few apps on the device that are relevant for work, for example. KIOSK mode also prevents the user from changing the basic settings of the device.
User errors are one of the most frequent reasons why an admin is contacted in the company. Troubleshooting, i.e. first finding out whether the device is actually faulty or whether the user has made a mistake, takes a lot of time.
If there really is an operating error, it can be difficult to explain it and ensure that the user does not repeat the mistake.
If a KIOSK mode is activated in advance via MDM, certain errors can already be avoided.
But the KIOSK mode is also used for direct troubleshooting: if a setting is changed in this mode, it is only available in KIOSK mode.
If the KIOSK mode is removed, the faulty setting is also removed again.
An example: In the KIOSK mode, the basic access to system settings of the device can remain allowed, e.g. so that employees can select a WiFi etc.. However, this also means that mistakes sometimes happen here. For example, once instead of simply turning off the WLAN, flight mode was activated. The device was effectively no longer accessible and thus usable.
Troubleshooting with MDM was now quite simple: the KIOSK mode was canceled and the flight mode removed. Afterwards, the KIOSK mode could simply be reactivated and the device could be used again.