The term 'Digital Employee Experience' (DEX) is used to summarize everything that employees experience and perceive in connection with their daily work with corporate IT. This also includes the platforms and tools used for daily work and how these are interlinked.
Accordingly, the DEX does not represent a single aspect, but rather a complex network.
In the following article, we therefore want to give priority to showing you what role a mobile device management (MDM) system plays in the Digital Employee Experience.
Digital Employee Experience - particularly relevant for mobile work
Although companies have been using computers for work since the late 1980s, DEX seems to have gained relevance only in more recent times. One main reason for this is related to the increasingly mobile world of work. The more companies operate internationally, need to coordinate teams at different locations and rely on the Internet, the more relevant employees' experiences with the digital infrastructure become.
Companies have recognized that it is not enough to provide employees with a desk and computer. Instead, to retain their employees, they are focusing on creating a holistic, positive experience when using digital IT. An overview of popular digital tools can be found here.
What influences the DEX?
In general, there are a few factors that can positively influence DEX.
As simple as it sounds, first and foremost, these include well-coordinated tools and work processes that incorporate these tools. To learn how to introduce new software to organizations, check out our IOTIQ blog.
A positive Digital Employee Experience is distinguished by a holistic facilitation of work.
This particularly affects employees whose work primarily takes place in the back office and who, for example, are entrusted with the management of all mobile devices in the company. If measures are taken here to make this work easier, the DEX of these employees will also be improved.
In addition to making work easier for employees, a positive experience with digital tools is also important for the onboarding of new colleagues: if they have the feeling that they are entering into well-run processes and can work directly with the digital tools, the onboarding phase runs much more smoothly and the new employees can start their jobs more quickly. After all, nothing is more frustrating than finding out on the first day of the new job that none of the work tools can be used. For more tips on successful onboarding using modern tools, click here.