DEX: The Digital Employee Experience


The term 'Digital Employee Experience' (DEX) is used to summarize everything that employees experience and perceive in connection with their daily work with corporate IT. This also includes the platforms and tools used for daily work and how these are interlinked.

Accordingly, the DEX  does not represent a single aspect, but rather a complex network.

In the following article, we therefore want to give priority to showing you what role a mobile device management (MDM) system plays in the Digital Employee Experience.


Digital Employee Experience - particularly relevant for mobile work



Although companies have been using computers for work since the late 1980s, DEX seems to have gained relevance only in more recent times. One main reason for this is related to the increasingly mobile world of work. The more companies operate internationally, need to coordinate teams at different locations and rely on the Internet, the more relevant employees' experiences with the digital infrastructure become.

Companies have recognized that it is not enough to provide employees with a desk and computer. Instead, to retain their employees, they are focusing on creating a holistic, positive experience when using digital IT. An overview of popular digital tools can be found here.


What influences the DEX?


In general, there are a few factors that can positively influence DEX.

As simple as it sounds, first and foremost, these include well-coordinated tools and work processes that incorporate these tools. To learn how to introduce new software to organizations, check out our IOTIQ blog.

A positive Digital Employee Experience is distinguished by a holistic facilitation of work.

This particularly affects employees whose work primarily takes place in the back office and who, for example, are entrusted with the management of all mobile devices in the company. If measures are taken here to make this work easier, the DEX of these employees will also be improved.

In addition to making work easier for employees, a positive experience with digital tools is also important for the onboarding of new colleagues: if they have the feeling that they are entering into well-run processes and can work directly with the digital tools, the onboarding phase runs much more smoothly and the new employees can start their jobs more quickly. After all, nothing is more frustrating than finding out on the first day of the new job that none of the work tools can be used. For more tips on successful onboarding using modern tools, click here.

Mobile device management as a means of improving the digital employee experience.


A central means of managing all mobile devices, e.g. smartphones or tablets in the company is a mobile device management software. Not only can all devices be clearly listed in one place, but they can also be supplied with apps at any time and additionally secured with the help of policies.

This means that a key factor in improving the digital employee experience is already obvious: central management of all mobile devices can save a lot of time and errors on the devices can be corrected more quickly. Making error-free mobile devices available to all employees will also improve their experience while at work.


Let's take a look at an example of how mobile devices and other tools in the company intertwine to impact the Digital Employee Experience.


Every company needs an email program, such as Microsoft Outlook or Gmail, to communicate. These must be available on stationary work devices, such as desktop PCs. In addition, it is a good idea to distribute them on employees' smartphones as well, which can be done with an MDM.

By making employees equally accessible on both types of devices and allowing them to take important data with them, they can work in a much more mobile and seamless way.

A positive employee experience is thus ensured. Through an MDM, the use of the email app can also be pre-configured for security.


As the example shows, the Digital Employee Experience is all about tying the field between employee convenience, device security, and work facilitation in a way that makes all areas blend together to ensure a seamless work environment.

Want to learn more about the features of an MDM? Read our use cases!